What Knowledge Graph Shows

Knowledge Graph helps you see relationships that FAQ Ally found across prepared knowledge. It includes links between structured records, links between documents, and a map view for visual exploration.

Open Knowledge → Knowledge Graph from the Knowledge hub. Use this area after training related documents or after reviewing structured records in Business Understanding.

How to Use the Area

1 Check Overview

Overview shows the number of record links, document links, and documents with links. If there are no connections yet, train related content and review structured records first.

2 Browse Record Links

Record links shows relationships between business records. Use it to understand which records refer to the same entity, support a shared process, or help explain related operational facts.

3 Browse Document Links

Document links shows when documents clearly reference, replace, depend on, or relate to one another. This helps teams find the surrounding context for a policy, contract, SOP, or procedure.

4 Open the Map

Map gives a visual view of connected knowledge. Use filters when available to focus on an agent, a document relationship view, or a specific record neighborhood.

How to Read Empty or Low Counts

  • No record links yet means FAQ Ally has not found supported relationships between structured records.
  • No document links yet means trained documents have not produced clear document-to-document relationships.
  • Low counts can be normal when source material is narrow, recently trained, or intentionally separated by topic.

Best Practices

  • Use clear document titles. Meaningful file names and headings make relationships easier to interpret.
  • Keep related procedures together. Documents that cite earlier procedures or replacement policies should include enough context to identify the relationship.
  • Review before acting. A graph connection is a navigation aid. Use source documents to verify important decisions.
  • Return after retraining. New files, snippets, and reviewed records can create new links.

Related Guides

Start with Business Understanding when record links are missing. For better source structure, see Document Best Practices.